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Marcus & DIAL · Season 1, Episode 1

Mobile detailer missed a call and lost the job

S1E1 · “The Missed Call”

What happens in this episode

Marcus is elbow-deep in a wash when the phone rings. By the time he dries his hands the job is gone. DIAL shows the fix: an automatic text back.

  1. Marcus is mid-wash with both hands wet when his phone starts ringing on the roof of the car.
  2. He lets it go, telling himself he will call back the second he finishes the panel.
  3. By the time he calls, the caller has already booked someone who answered.
  4. DIAL points out the job was never lost on price. It was lost in the ninety seconds Marcus could not reach his phone.
  5. The fix is a text that goes out automatically the moment a call is missed, before Marcus has even put the buffer down.

Prefer them back to back? Watch Season 1, Part 1 — episodes 1 to 5 in one go.

DIAL’s tip

Every missed call should trigger a text within sixty seconds, automatically. You are not competing on price, you are competing on who replies first.

Copy and paste this:

Hey, Marcus with [Business] here. Just missed you, I am under a car right now. What is the vehicle and your zip? I will send you a price in five minutes.
Scene notes
  1. Marcus is mid-wash with both hands wet when his phone starts ringing on the roof of the car.
  2. He lets it go, telling himself he will call back the second he finishes the panel.
  3. By the time he calls, the caller has already booked someone who answered.
  4. DIAL points out the job was never lost on price. It was lost in the ninety seconds Marcus could not reach his phone.
  5. The fix is a text that goes out automatically the moment a call is missed, before Marcus has even put the buffer down.

Go deeper: How to stop missing calls as a mobile detailer

Every leak Marcus has, DIAL fixes.

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