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Marcus & DIAL · Season 1, Episode 5

Mobile detailer stuck on nine Google reviews

S1E5 · “Still 9 Reviews”

What happens in this episode

Marcus has detailed hundreds of cars and has nine reviews to show for it. DIAL finds the gap between a happy customer and a posted review.

  1. Marcus refreshes his Google profile. Nine reviews, same as last month.
  2. Every customer that week told him the car looked incredible.
  3. Not one of them was ever asked to write that down.
  4. DIAL points out that Marcus waits until he is home, remembers at 11pm, and never sends it.
  5. The ask goes out by text the same day, with the link already in it.

Prefer them back to back? Watch Season 1, Part 1 — episodes 1 to 5 in one go.

DIAL’s tip

Ask by text the same day, and put the link in the message. A review you ask for a week later is a review you do not get.

Copy and paste this:

Hey [Name], glad the [car] came out clean. Ten seconds for a Google review? [link] It genuinely decides who finds me next.
Scene notes
  1. Marcus refreshes his Google profile. Nine reviews, same as last month.
  2. Every customer that week told him the car looked incredible.
  3. Not one of them was ever asked to write that down.
  4. DIAL points out that Marcus waits until he is home, remembers at 11pm, and never sends it.
  5. The ask goes out by text the same day, with the link already in it.

Go deeper: How to get more Google reviews for detailing

Every leak Marcus has, DIAL fixes.

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